topic credit refund in Account & Billing

credit refund

kieran62 — Mon, 13 Oct 2025 15:19:33 GMT

hello i am £80 in credit and i am wanting a refund

Re: credit refund

Daniel0210 — Mon, 13 Oct 2025 15:22:03 GMT

Is this after leaving Sky?

If it is, refunds normally take about six weeks from the last day of connection but posts on here suggest it's taking longer.

We could normally escalate this to Sky on here via their Messaging Team but unfortunately that process is currently switched off and we don't know when it'll return.

At present you will need to contact Sky and speak to an agent by other means; through social media, Sky Assistant or by calling in. Providing your payment method is still active they should then be able to refund it in 3-5 WORKING days.

Re: credit refund

kieran62 — Mon, 13 Oct 2025 15:23:13 GMT

i am still on sky and needing the refund

Re: credit refund

caesarome — Mon, 13 Oct 2025 15:24:15 GMT

@kieran62

What is the credit from, have you been making manual billing payments ?

Re: credit refund

kieran62 — Mon, 13 Oct 2025 15:25:22 GMT

yes i made a manual payments

Re: credit refund

Daniel0210 — Mon, 13 Oct 2025 15:27:44 GMT

@kieran62 wrote:

yes i made a manual payments

@kieran62

Similar reply then.

If you have a continuous payment method set up (which you should have), you never need to make a manual payment. Once the original planned payment has been processed a credit should appear on your Sky account for the amount you have overpaid. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, contact Sky who can arrange a refund within the standard 3-5 working days. We would normally escalate this to the Messaging Team on here but unfortunately that process is not currently available. Either call, use Sky Assistant or perhaps use social media to initially make contact.

Re: credit refund

caesarome — Mon, 13 Oct 2025 15:41:50 GMT

@kieran62 wrote:

yes i made a manual payments

In that case to have the credit refunded you will need to call Sky and going forward you should not need to make such payments.