I returned Sky equipment but keep getting texts that I haven’t

ToyinGee — Mon, 13 Oct 2025 13:18:43 GMT

I recently moved house and sent back the puck I had on 11/9/2025. I tracked delivery to Sky and it was delivered on 15/9/2025. I now keep getting texts that it has not been received and I would be charged.

Re: I returned Sky equipment but keep getting texts that I haven’t

Daniel0210 — Mon, 13 Oct 2025 13:22:21 GMT

@ToyinGee

In case you're not aware you aren't contacting Sky Customer Services on here. This is a customer led discussion forum where Sky customers are available to try to help other customers.

Have you kept your proof of posting / tracking information / email from Sky confirming the package is with the courier?

Sky use Unipart to deal with returns and they are taking a number of weeks to process equipment at their warehouse.

We would usually be able to escalate this to Sky via the Messaging Team on here but I'm afraid the option is not available and we don't know when it'll return.

You need to contact Sky by calling in, using Sky Assistant or via social media to try to get this sorted out which should be straightforward if you have the proof of posting.

Please don't try to post an image of the Royal Mail tracking or postal receipt as Sky don't allow them on the forum.

topic Re: I returned Sky equipment but keep getting texts that I haven’t in Account & Billing

I returned Sky equipment but keep getting texts that I haven’t

Re: I returned Sky equipment but keep getting texts that I haven’t