topic Re: Ongoing charges in Account & Billing

Ongoing charges

JoRose — Mon, 13 Oct 2025 13:21:20 GMT

I was out of contract with Sky, and made the move to Virgin, who did the cancellation with Sky and had an email clarifying I was leaving on the 18th July. I paid a full months bill after the cancellation and then another part month and this month ky are trying to take another £77 off me. Why is this ?

Re: Ongoing charges

Daniel0210 — Mon, 13 Oct 2025 13:23:55 GMT

@JoRose

One Switch is only for broadband. £77 sounds like it's for a TV subscription so that won't have cancelled.,

Re: Ongoing charges

JoRose — Mon, 13 Oct 2025 13:26:39 GMT

Virgin took over both and cancelled them, its shows that as the part month was only £30 now its gone upto £77

Re: Ongoing charges

MightyQuinn — Mon, 13 Oct 2025 13:30:00 GMT

Hi @JoRose Virgin cannot cancel your TV. It is perfectly normal for people with Virgin broadband to also have Sky TV.

Re: Ongoing charges

Daniel0210 — Mon, 13 Oct 2025 13:31:41 GMT

@JoRose
Virgin cannot cancel your Sky TV package on your behalf. You need to contact Sky to cancel the TV side of things giving the usual 31 days notice.

Re: Ongoing charges

Ndende — Thu, 04 Dec 2025 00:23:52 GMT

I had the same issue and am still being charged £5not sure for what though - I was informed I own the SkyQ box could they be charging for this?