https://helpforum.sky.com/t5/Account-Billing/Issue-with-Refer-Friends-and-Family/m-p/5114614#M270809 <P>I also have this issue - when they click the link I sent tghem and select Sky Stream with Sports they get a session timed out error&nbsp;</P> Mon, 13 Oct 2025 12:21:22 GMT MikeC26 2025-10-13T12:21:22Z https://helpforum.sky.com/t5/Account-Billing/Issue-with-Refer-Friends-and-Family/m-p/5114409#M270780 <P>I have sent a code to my family for Friends and Family deals but the link is not working.&nbsp; Once they access the deals and select the NOW TV deal, they are getting an error page.&nbsp; I am unsure who to contact to assist with this.&nbsp; They are a new Sky Customer.&nbsp; Any assistance would be appreciated if anyone else has had a simialr issue.</P> Mon, 13 Oct 2025 08:23:57 GMT https://helpforum.sky.com/t5/Account-Billing/Issue-with-Refer-Friends-and-Family/m-p/5114409#M270780 MarionSturrock 2025-10-13T08:23:57Z https://helpforum.sky.com/t5/Account-Billing/Issue-with-Refer-Friends-and-Family/m-p/5114467#M270782 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4503704">@MarionSturrock</a>&nbsp;</P> <P>If they are going to be a new Sky customer then they need to select a Sky package and not a NOW one.</P> Mon, 13 Oct 2025 09:15:25 GMT https://helpforum.sky.com/t5/Account-Billing/Issue-with-Refer-Friends-and-Family/m-p/5114467#M270782 caesarome 2025-10-13T09:15:25Z https://helpforum.sky.com/t5/Account-Billing/Issue-with-Refer-Friends-and-Family/m-p/5114487#M270786 <P>One of the deals available to them when you used my link was for a Now deal.&nbsp; Do they need to already be a NOW customer and then add on the NOW deal available?</P> Mon, 13 Oct 2025 09:28:32 GMT https://helpforum.sky.com/t5/Account-Billing/Issue-with-Refer-Friends-and-Family/m-p/5114487#M270786 MarionSturrock 2025-10-13T09:28:32Z https://helpforum.sky.com/t5/Account-Billing/Issue-with-Refer-Friends-and-Family/m-p/5114490#M270788 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4503704">@MarionSturrock</a>&nbsp;</P> <P>I wouldn't have thought so. They might have to call NOW but give your detail as the person referring them if the link isn't working.</P> Mon, 13 Oct 2025 09:30:39 GMT https://helpforum.sky.com/t5/Account-Billing/Issue-with-Refer-Friends-and-Family/m-p/5114490#M270788 caesarome 2025-10-13T09:30:39Z https://helpforum.sky.com/t5/Account-Billing/Issue-with-Refer-Friends-and-Family/m-p/5114614#M270809 <P>I also have this issue - when they click the link I sent tghem and select Sky Stream with Sports they get a session timed out error&nbsp;</P> Mon, 13 Oct 2025 12:21:22 GMT https://helpforum.sky.com/t5/Account-Billing/Issue-with-Refer-Friends-and-Family/m-p/5114614#M270809 MikeC26 2025-10-13T12:21:22Z https://helpforum.sky.com/t5/Account-Billing/Issue-with-Refer-Friends-and-Family/m-p/5114620#M270810 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4504015">@MikeC26</a>&nbsp;</P> <P>Have they tried clearing their browsers cache and cookies or tried using an alternative one ?</P> Mon, 13 Oct 2025 12:26:19 GMT https://helpforum.sky.com/t5/Account-Billing/Issue-with-Refer-Friends-and-Family/m-p/5114620#M270810 caesarome 2025-10-13T12:26:19Z