Returned Equipment

StMa — Mon, 13 Oct 2025 09:39:19 GMT

I keep getting emails about returning my Broadband equipment.

However this has been returned already in the packaging provided and YES i do have proof of postage and can confirm delivery has been received at the NDC Parcel Hub Delivery on 1st Oct at 12:37, Delivered and Signed

Re: Returned Equipment

Daniel0210 — Mon, 13 Oct 2025 11:13:56 GMT

@StMa

In case you're not aware you aren't contacting Sky Customer Services on here. This is a customer led discussion forum where Sky customers are available to try to help other customers.

Sky use Unipart to deal with returns and they are taking a number of weeks to process equipment at their warehouse.

We would usually be able to escalate this to Sky via the Messaging Team on here but I'm afraid the option is not available and we don't know when it'll return.

You need to contact Sky by calling in, using Sky Assistant or via social media to try to get this sorted out which should be straightforward if you have the proof of posting.,

Please don't try to post an image of the Royal Mail tracking or postal receipt as Sky don't allow them on the forum.

topic Returned Equipment in Account & Billing

Returned Equipment

Re: Returned Equipment