I upgraded to Netflix premium in error and want to go back to standard without ads

JH211 — Mon, 13 Oct 2025 10:42:52 GMT

I tried to go back to Netflix standard without out ads on the Netflix app but says I need to contact sky. How do I do this without having to call.

Re: I upgraded to Netflix premium in error and want to go back to standard without ads

nigea99 — Mon, 13 Oct 2025 11:13:48 GMT

@JH211 wrote:

I tried to go back to Netflix standard without out ads on the Netflix app but says I need to contact sky. How do I do this without having to call.

hi @JH211

For Netflix I am not sure if you can do this online

To contact SKY:

I believe these are the current methods for contacting Sky. Depending on your reason for making contact some methods are more appropriate than others …

call Customer Services by dialling 150 (free) from either a Sky mobile or a Sky Talk landline.

All calls will start automated which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Note: if your services are restricted due to a missed payment phone contact is unlikely to work.

online help via this link
https://www.sky.com/help
At the end of the help it MAY provide a phone number if it's appropriate.

Sky Assistant is now available at the top of sky.com/help (or as a chat bubble bottom right if used before) for most service issues and gives you 24/7 help and a quick response. It will provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

Social Media You can also get in touch via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).

Re: I upgraded to Netflix premium in error and want to go back to standard without ads

2muchTV — Mon, 13 Oct 2025 20:11:13 GMT

@JH211 can you not downgrade in the MySky app?

topic I upgraded to Netflix premium in error and want to go back to standard without ads in Account & Billing

I upgraded to Netflix premium in error and want to go back to standard without ads

Re: I upgraded to Netflix premium in error and want to go back to standard without ads

Re: I upgraded to Netflix premium in error and want to go back to standard without ads