topic Re: Misleading renewal in Account & Billing

Misleading renewal

UncleJon — Sun, 12 Oct 2025 22:22:52 GMT

Hi - this happened to anyone else? What my recourse?

I renewed my contract 2 months ago, and I thought I was locking in the same prices for another 24 months. However, the prices quoted included my 'welcome offer' from the initial term.

Essentially, I expected my 100mb BB would continue to be £18, but those discount expired and now it's £49 a month! However this was absolutely not clear in this process.

I even turned down better offers on the phone with them before resigning online!

Re: Misleading renewal

UncleJon — Mon, 13 Oct 2025 09:14:50 GMT

Update - The Sky advisot acknowledges the mistake but can only offer BB at £44 total. So they £26 higher thatn the quote recieved.

Re: Misleading renewal

caesarome — Mon, 13 Oct 2025 09:16:36 GMT

To get through to speak someone try saying nothing when asked any questions by the bot.