topic Re: Double charged in Account & Billing

Double charged

LeclercSZN — Sun, 12 Oct 2025 23:06:18 GMT

Hi, I made a payment myself on the 10th as sky never tried to take the money, and now it's been taken again. Can I request a refund on the credit since the money is needed for other bills? Thanks

Re: Double charged

LeclercSZN — Sun, 12 Oct 2025 23:09:01 GMT

The other bill is due today as well, hence why the money was still in the account. I don't know how long it takes for refunds but the sooner the better would be helpful

Re: Double charged

Daniel0210 — Mon, 13 Oct 2025 02:03:09 GMT

@LeclercSZN

If you have a continuous payment method set up (which you should have), you never need to make a manual payment. Once the original planned payment has been processed a credit should appear on your Sky account for the amount you have overpaid. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, contact Sky who can arrange a refund within the standard 3-5 working days. We would normally escalate this to the Messaging Team on here but unfortunately that process is not currently available. Either call, use Sky Assistant or perhaps use social media to initially make contact.