topic Re: Account subscription increases in Account & Billing

Account subscription increases

rwalker1 — Sun, 12 Oct 2025 16:24:01 GMT

My subscription has recently increased probably because I was out of contract. I think I was persuaded to include Sky Cinema (was Movies) a while back but we hardly ever watch them. I looked at MY-SKY options but it doesn't show any method of deleting any packages.
I only have Sky TV and currently pay a whopping £117.50 / month and need to reduce this drastically.
Is there a number I can call to talk to a person about my TV viewing plan?

Re: Account subscription increases

PandJ2020 — Sun, 12 Oct 2025 17:13:37 GMT

@rwalker1 wrote:
Is there a number I can call to talk to a person about my TV viewing plan?

Personally I did my recent negotiation using the chat: https://www.sky.com/help/articles/cancel-sky-tv

If you want to call then number is on their help page: https://www.sky.com/help

Re: Account subscription increases

rwalker1 — Mon, 13 Oct 2025 11:59:36 GMT

Thanks for the suggestion. Unfortunately when I go to "Manage Content Pack" I can only ADD things like Sky Kids, TNT (already have) and Netflix (already have). Or of course SKY GLASS everywhere you look! There is no mention of Sky Cinema anywhere except when I view My Content Pack..

I'll try to get their number from the help web.

Thanks again for reply. 👍

Re: Account subscription increases

rwalker1 — Thu, 16 Oct 2025 00:32:07 GMT

Update: I phoned the 0333 no and was put through to the upgrade team. A very helpful guy 'Suman' was able to fully help my requirements. Very pleased with the outcome.