https://helpforum.sky.com/t5/Account-Billing/Credit-refund/m-p/5113811#M270706 <P>I switched broadband to a new provider on August 22nd. I have £52.26 credit in my Sky account, which has still not been refunded to my bank account.&nbsp;</P><P>Payment details still valid.</P><P>Unable to get any joy from the chatbot or get connected to an agent.</P> Sun, 12 Oct 2025 10:46:42 GMT GD100 2025-10-12T10:46:42Z https://helpforum.sky.com/t5/Account-Billing/Credit-refund/m-p/5113811#M270706 <P>I switched broadband to a new provider on August 22nd. I have £52.26 credit in my Sky account, which has still not been refunded to my bank account.&nbsp;</P><P>Payment details still valid.</P><P>Unable to get any joy from the chatbot or get connected to an agent.</P> Sun, 12 Oct 2025 10:46:42 GMT https://helpforum.sky.com/t5/Account-Billing/Credit-refund/m-p/5113811#M270706 GD100 2025-10-12T10:46:42Z https://helpforum.sky.com/t5/Account-Billing/Credit-refund/m-p/5113822#M270709 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4503033">@GD100</a>&nbsp;</P> <P>You will have to call Sky or perhaps use the social media links at the bottom of the page to get in touch with thyem about this, when calling try saying nothing when asked any questions by the bot.</P> Sun, 12 Oct 2025 11:02:22 GMT https://helpforum.sky.com/t5/Account-Billing/Credit-refund/m-p/5113822#M270709 caesarome 2025-10-12T11:02:22Z