topic Returned equipment but getting reminders email/text in Account & Billing

Returned equipment but getting reminders email/text

Nina29 — Sun, 12 Oct 2025 10:45:34 GMT

I have returned Sky equipment but getting constant reminders/emails to return equipment. I have postage proof and email from Sky to say thank you for returning the email. How can I confirm that they have received the equipment.

Re: Returned equipment but getting reminders email/text

caesarome — Sun, 12 Oct 2025 11:03:01 GMT

@Nina29

We could usually help you via here by escalating your post to Sky about this but this is not available at present so you will have to contact them yourself so under “Need more help” at the bottom of this page if it is available should be the number to use:

https://www.sky.com/help

You can also contact Sky via social media:

https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295

Re: Returned equipment but getting reminders email/text

Nina29 — Sun, 12 Oct 2025 11:05:43 GMT

Thanks for your help. I will try that.

Re: Returned equipment but getting reminders email/text

MightyQuinn — Sun, 12 Oct 2025 12:36:01 GMT

@Nina29 wrote:
How can I confirm that they have received the equipment.

Hi @Nina29 Isn't carrier tracking available? They are very slow updating their systems, so constant reminders after the fact is not usual.