Linda lewin

Lindalewin — Sat, 11 Oct 2025 19:42:28 GMT

My phone has been restricted but I need it on plz

Re: Linda lewin

daveNOS — Sat, 11 Oct 2025 19:43:38 GMT

@Lindalewin Sky will not reinstate your service until you pay any outstanding balance in full.

Re: Linda lewin

Lindalewin — Sat, 11 Oct 2025 19:48:45 GMT

I don't get paid till 25th iv just found out that one of my family has past away thats why i need it on

Re: Linda lewin

Daniel0210 — Sat, 11 Oct 2025 19:52:51 GMT

@Lindalewin

Sorry for you loss. l’m afraid you aren’t speaking to Sky Customer Services by posting on here. This is a customer ➡️ customer discussion forum where we try to help other Sky customers.

Sky won’t reinstate services until you’ve paid what they believe you owe (regardless of any individual circumstances) and you’ve also set up a new continuous payment method.

Until you’ve done this any calls to Sky will only prompt you to make a full payment.

If your payment is two or more weeks overdue you will have to pay the next bill as well and if you’re in arrears for 56+ days Sky can fully terminate your subscription (but you’ll still owe the arrears).

Restrictions of services are automatic and are only applied due to a missed payment/s. Skys agents can’t override the process even if you’re told otherwise. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

Re: Linda lewin

MightyQuinn — Sat, 11 Oct 2025 19:53:51 GMT

Hi @Lindalewin I'm afraid that posting on a public community forum will not result in your phone being put on. Please see Welcome below for information about this community forum.

topic Linda lewin in Account & Billing

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