https://helpforum.sky.com/t5/Account-Billing/Credit-refund/m-p/5113114#M270616 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4502245">@KatieR1</a>&nbsp;</P> <P><SPAN>Refunds normally take about six weeks from the last day of connection but posts on here suggest it's taking longer.</SPAN></P> <P>&nbsp;</P> <P><SPAN>We could normally escalate this to Sky on here via their Messaging Team but unfortunately that process is currently switched off and we don't know when it'll return.</SPAN></P> <P>&nbsp;</P> <P><SPAN>At present you will need to contact Sky and speak to an agent by other means; through social media, Sky Assistant or by calling in. Providing your payment method is still active they should then be able to refund it in 3-5 WORKING days.</SPAN></P> Sat, 11 Oct 2025 10:13:57 GMT Daniel0210 2025-10-11T10:13:57Z https://helpforum.sky.com/t5/Account-Billing/Credit-refund/m-p/5113111#M270615 <P>I have credit on my sky acct from when I cancelled coming up to 2 months ago. When will this be refunded? Do I need to ring to get this refund or will they do it automatically at some point?&nbsp;</P> Sat, 11 Oct 2025 10:12:39 GMT https://helpforum.sky.com/t5/Account-Billing/Credit-refund/m-p/5113111#M270615 KatieR1 2025-10-11T10:12:39Z https://helpforum.sky.com/t5/Account-Billing/Credit-refund/m-p/5113114#M270616 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4502245">@KatieR1</a>&nbsp;</P> <P><SPAN>Refunds normally take about six weeks from the last day of connection but posts on here suggest it's taking longer.</SPAN></P> <P>&nbsp;</P> <P><SPAN>We could normally escalate this to Sky on here via their Messaging Team but unfortunately that process is currently switched off and we don't know when it'll return.</SPAN></P> <P>&nbsp;</P> <P><SPAN>At present you will need to contact Sky and speak to an agent by other means; through social media, Sky Assistant or by calling in. Providing your payment method is still active they should then be able to refund it in 3-5 WORKING days.</SPAN></P> Sat, 11 Oct 2025 10:13:57 GMT https://helpforum.sky.com/t5/Account-Billing/Credit-refund/m-p/5113114#M270616 Daniel0210 2025-10-11T10:13:57Z