topic Refund after cancelled mobile in Account & Billing

Refund after cancelled mobile

Cai2 — Sat, 11 Oct 2025 08:07:18 GMT

I cancelled my sky mobile account due to alot of issues and very bad customer service on the phone. I have a balance left on there, how do I get this back. The bank I used for my direct debit is the same I want the money back in on, thanks

Re: Refund after cancelled mobile

caesarome — Sat, 11 Oct 2025 08:10:45 GMT

@Cai2

We could usually help you via here by escalating your post to Sky about this but this is not available at present so you will have to contact them yourself so under “Need more help” at the bottom of this page if it is available should be the number to use:

https://www.sky.com/help

You can also contact Sky via social media:

https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295

Re: Refund after cancelled mobile

Cai2 — Sat, 11 Oct 2025 08:11:59 GMT

Hello,

that just takes you to the virtual assistant, which can't do anything and refers you to posts on here?

Re: Refund after cancelled mobile

MightyQuinn — Sat, 11 Oct 2025 08:34:56 GMT

Hi @Cai2 Try remaining silent during the bot prompts or keep repeating talk to an adviser.

Re: Refund after cancelled mobile

Cai2 — Sat, 11 Oct 2025 08:35:59 GMT

Hello,

just tried this and nothing happens.

Re: Refund after cancelled mobile

MightyQuinn — Sat, 11 Oct 2025 08:56:35 GMT

Hi @Cai2 Have you calling, you will find a number if you expand Still need help on any help page.