https://helpforum.sky.com/t5/Account-Billing/Sky-customer-service-absolute-disgrace/m-p/5112972#M270598 <P>Just a little back story into my recent experience. 6 weeks and dozens of phone calls in a summery&nbsp;</P><P>- broadband goes up from £25 by almost double price&nbsp;</P><P>- call to ask if anything can be done despite being platinum VIP customer thats the price</P><P>- I leave to join vodaphone for £25 and have all the hassle or changing and setting up devices etc&nbsp;</P><P>- Sky send come back email for £21 a month&nbsp;</P><P>- I call Sky and advised comeback you wont get any early termination charges and if you do we pay them.&nbsp;<BR />- I get £163 early termination charges call sky over 20 times told by 6 different people they will listen to call and call back. Nobody calls back for 4 weeks despite me chasing daily. Eventually called back after weeks of lies. Told "Its Vodafones fault take it up with them"&nbsp;</P><P>if this is the Platinum VIP treatment feel sorry for anyone who is a bronze customer. Think I will cancel all servcies and give £120 a month to someone else......&nbsp;</P> Sat, 11 Oct 2025 06:57:34 GMT Thefullten 2025-10-11T06:57:34Z https://helpforum.sky.com/t5/Account-Billing/Sky-customer-service-absolute-disgrace/m-p/5112972#M270598 <P>Just a little back story into my recent experience. 6 weeks and dozens of phone calls in a summery&nbsp;</P><P>- broadband goes up from £25 by almost double price&nbsp;</P><P>- call to ask if anything can be done despite being platinum VIP customer thats the price</P><P>- I leave to join vodaphone for £25 and have all the hassle or changing and setting up devices etc&nbsp;</P><P>- Sky send come back email for £21 a month&nbsp;</P><P>- I call Sky and advised comeback you wont get any early termination charges and if you do we pay them.&nbsp;<BR />- I get £163 early termination charges call sky over 20 times told by 6 different people they will listen to call and call back. Nobody calls back for 4 weeks despite me chasing daily. Eventually called back after weeks of lies. Told "Its Vodafones fault take it up with them"&nbsp;</P><P>if this is the Platinum VIP treatment feel sorry for anyone who is a bronze customer. Think I will cancel all servcies and give £120 a month to someone else......&nbsp;</P> Sat, 11 Oct 2025 06:57:34 GMT https://helpforum.sky.com/t5/Account-Billing/Sky-customer-service-absolute-disgrace/m-p/5112972#M270598 Thefullten 2025-10-11T06:57:34Z https://helpforum.sky.com/t5/Account-Billing/Sky-customer-service-absolute-disgrace/m-p/5113017#M270605 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4502094">@Thefullten</a>&nbsp;</P> <P>The best thing you can do is to fill in this form to register a complaint:</P> <P>&nbsp;</P> <P><SPAN><A href="https://www.sky.com/help/complaints" target="_blank">https://www.sky.com/help/complaints</A></SPAN></P> Sat, 11 Oct 2025 08:13:18 GMT https://helpforum.sky.com/t5/Account-Billing/Sky-customer-service-absolute-disgrace/m-p/5113017#M270605 caesarome 2025-10-11T08:13:18Z