https://helpforum.sky.com/t5/Account-Billing/Credit-Balance/m-p/5112280#M270524 <P>How do I do that? All I'm getting is the AI bot who doesn't understand what I'm asking for?</P> Fri, 10 Oct 2025 10:23:10 GMT Mark+Gavan 2025-10-10T10:23:10Z https://helpforum.sky.com/t5/Account-Billing/Credit-Balance/m-p/5112264#M270519 <P>I cancelled my broadband about 6 months ago and I still have credit in my account. Could I please get it refunded.</P> Fri, 10 Oct 2025 10:03:04 GMT https://helpforum.sky.com/t5/Account-Billing/Credit-Balance/m-p/5112264#M270519 Mark+Gavan 2025-10-10T10:03:04Z https://helpforum.sky.com/t5/Account-Billing/Credit-Balance/m-p/5112279#M270523 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3242671">@Mark+Gavan</a>&nbsp; &nbsp;Of course, but I'm afraid that you will have to contact Sky.</P> Fri, 10 Oct 2025 10:21:46 GMT https://helpforum.sky.com/t5/Account-Billing/Credit-Balance/m-p/5112279#M270523 MightyQuinn 2025-10-10T10:21:46Z https://helpforum.sky.com/t5/Account-Billing/Credit-Balance/m-p/5112280#M270524 <P>How do I do that? All I'm getting is the AI bot who doesn't understand what I'm asking for?</P> Fri, 10 Oct 2025 10:23:10 GMT https://helpforum.sky.com/t5/Account-Billing/Credit-Balance/m-p/5112280#M270524 Mark+Gavan 2025-10-10T10:23:10Z https://helpforum.sky.com/t5/Account-Billing/Credit-Balance/m-p/5112283#M270526 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3242671">@Mark+Gavan</a>&nbsp; &nbsp;Try remaining silent during the bot prompts.</P> Fri, 10 Oct 2025 10:24:18 GMT https://helpforum.sky.com/t5/Account-Billing/Credit-Balance/m-p/5112283#M270526 MightyQuinn 2025-10-10T10:24:18Z