topic Re: Charge taken after leaving sky in Account & Billing

Charge taken after leaving sky

Jimrey — Fri, 10 Oct 2025 06:35:19 GMT

I have been charged for a new contract when I have actually went with another supplier.

Re: Charge taken after leaving sky

Daniel0210 — Fri, 10 Oct 2025 06:37:35 GMT

@Jimrey

What service did you cancel?

How did you cancel?

When did you cancel?

Did Sky acknowledge the cancellation via an email?

Re: Charge taken after leaving sky

caesarome — Fri, 10 Oct 2025 09:07:53 GMT

@Jimrey

Was this for TV or Broadbamd or both of them ?

What date were you billed on each month with Sky ?

What date did your services start with your new supplier ?

Re: Charge taken after leaving sky

Jimrey — Fri, 10 Oct 2025 11:44:24 GMT

Broadband, contract finished 8th of this month, informed them of changing provider two weeks ago and even had call from them about my leaving.

Re: Charge taken after leaving sky

Jimrey — Fri, 10 Oct 2025 11:49:19 GMT

Cancellation was done through new provider and had calls and emails from sky regarding my leaving them. Charge was taken off on the date of me leaving of contract finishing.

Re: Charge taken after leaving sky

Daniel0210 — Fri, 10 Oct 2025 11:51:36 GMT

@Jimrey wrote:
I have been charged for a new contract

@Jimrey

So, have you been charged for a new contract or the final bill of your subscription? Bills are generated 14 days before your payment date at which point you were still a customer and charges like this are normal. Any overpayment should be reimbursed in about 6 weeks.,

Re: Charge taken after leaving sky

Jimrey — Fri, 10 Oct 2025 11:56:12 GMT

New contract payment, that's why I was leaving them. To late with an offer to try and keep men and new supplier was cheaper and a better download speed.

Re: Charge taken after leaving sky

Daniel0210 — Fri, 10 Oct 2025 11:57:46 GMT

@Jimrey

What do future bills show?

Re: Charge taken after leaving sky

caesarome — Fri, 10 Oct 2025 12:12:53 GMT

@Jimrey

Do you see a credit on what will have been your next bill ?