topic Credit refund in Account & Billing

Credit refund

Caitlin4321 — Thu, 09 Oct 2025 16:48:12 GMT

I cancelled my sky bqck in July and had a bit of a battle when I was charged another month. After a few weeks it was concluded that it ended in July and credit is now showing in my account for £150. It was finally resolved at the start of September but I still haven't had the money.

Re: Credit refund

PandJ2020 — Thu, 09 Oct 2025 16:51:59 GMT

@Caitlin4321 wrote:
... a bit of a battle when I was charged another month

That's quite normal - but doesn't really matter now.

Any credit should be automatically returned within 6 weeks but you will probably need to call Sky to chase it up...

Re: Credit refund

Daniel0210 — Thu, 09 Oct 2025 17:02:39 GMT

@Caitlin4321

We could normally escalate this to Sky on here via their Messaging Team but unfortunately that process is currently switched off and we don't know when it'll return.

At present you will need to contact Sky and speak to an agent by other means; through social media, Sky Assistant or by calling in. Providing your payment method is still active they should then be able to refund it in 3-5 WORKING days.