topic Re: I canceled my hyperotic broadband in Account & Billing

I canceled my hyperotic broadband

Nima_flox — Thu, 09 Oct 2025 15:50:37 GMT

Hi my name is zanyar gharighi

last time sky called me and offered me £27 package per month so I canceled my hyperoptic broadband and I would like to activate my skywifi again

Re: I canceled my hyperotic broadband

TimmyBGood — Thu, 09 Oct 2025 16:00:52 GMT

@Nima_flox

Did you accept the offer at the time? Cancelling with a current ISP and then ordering broadband from a different supplier will result in a considerable period without any service.

Re: I canceled my hyperotic broadband

MightyQuinn — Thu, 09 Oct 2025 16:25:51 GMT

Hi @Nima_flox Just checking that you know this is a public community forum, and not Sky customer services. Please see Welcome below.

Re: I canceled my hyperotic broadband

PandJ2020 — Thu, 09 Oct 2025 16:45:00 GMT

You don't need to cancel your existing service.

This is what the One Touch Switch services does.

You simply order a new service for a provider and they tell your old provider when to cease. (The idea being most people want continuity of service)