Sky equipment returned but still charged

Lallylally81 — Thu, 09 Oct 2025 08:38:15 GMT

Hi, I have been charged for equipment that has been returned. I had a virtual chat with an agent over a month ago and provided tracking number and the said they would arrange a credit/refund. I have not received anything yet.

Am I in the right place for someone to contact me about this?

Re: Sky equipment returned but still charged

caesarome — Thu, 09 Oct 2025 09:07:07 GMT

@Lallylally81

We could usually help you via here by escalating your post to Sky about this but this is not available at present so you will have to contact them yourself so under “Need more help” at the bottom of this page if it is available should be the number to use:

https://www.sky.com/help

You can also contact Sky via social media:

https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295

topic Re: Sky equipment returned but still charged in Account & Billing

Sky equipment returned but still charged

Re: Sky equipment returned but still charged