topic Re: My broad band billing in Account & Billing

My broad band billing

Albathish — Fri, 04 Jul 2025 14:45:54 GMT

Hello,

Today Sky broadband has took £54.55 which is a lot because they used to take £39. Also I have changed the WiFi to a stronger WiFi with a deal which is £39 a month but the WiFi is still slow and weak. Hopefully you fix the issue as fast as possible.

Re: My broad band billing

Daniel0210 — Fri, 04 Jul 2025 14:48:19 GMT

@Albathish
You aren’t contacting Sky Customer Services here. This is predominantly a customer led discussion forum where Sky customers are available to help other customers.

Does that bill cover more than the normal month? Do future bills show the amount you agreed?

Re: My broad band billing

Louise5388 — Thu, 09 Oct 2025 07:54:14 GMT

Hello

so I'd like to set up a promise to pay for the bill of this month that bounced yesterday

I can pay it next Wednesday which is the 15th?.

thanks again

Re: My broad band billing

PandJ2020 — Thu, 09 Oct 2025 08:15:02 GMT

@Louise5388 wrote:

so I'd like to set up a promise to pay for the bill of this month that bounced yesterday

I can pay it next Wednesday which is the 15th?.

Sky don't offer 'promise to pay'.

If it was a DD that bounced then they will retry after 10 days before charging you late payment fees and restrictions.

If you make a manual pymwnt payment in the interim then that will count against next month's bills and they will still attempt the recollection.