topic Re: Bill Credit in Account & Billing

Bill Credit

Anonymous — Wed, 08 Oct 2025 10:05:33 GMT

I've cancelled SKY, they have taken a payment from me even though i'm no longer connected.

My next bill shows a credit, i'm wondering if i need to do anything to get that credit back or if it will come back to me automatically?

I switched to a new provider on the 26/09 and they still took a full payment from me on the 08/10 now showing a credit on my next bill. Seems a bit backwards.

Re: Bill Credit

Daniel0210 — Wed, 08 Oct 2025 10:09:39 GMT

@Anonymous

Refunds normally take about six weeks from the last day of connection but posts on here suggest it's taking longer.

We could normally escalate this to Sky on here via their Messaging Team but unfortunately that process is currently switched off and we don't know when it'll return.

At present you will need to contact Sky and speak to an agent by other means; through social media, Sky Assistant or by calling in. Providing your payment method is still active they should then be able to refund it in 3-5 WORKING days.

Re: Bill Credit

Daniel0210 — Wed, 08 Oct 2025 10:11:35 GMT

@Anonymous wrote:

I switched to a new provider on the 26/09 and they still took a full payment from me on the 08/10 now showing a credit on my next bill. Seems a bit backwards.

That's normal. The bill paid today was actually generated 14 days ago, so when you were a customer.