https://helpforum.sky.com/t5/Account-Billing/Sky-Broadband-Refund/m-p/5109499#M270241 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4498076">@Exskycustomer1</a>&nbsp;</P> <P><SPAN>Refunds normally take about six weeks from the last day of connection but posts on here suggest it's taking longer.</SPAN></P> <P>&nbsp;</P> <P><SPAN>We could normally escalate this to Sky on here via their Messaging Team but unfortunately that process is currently switched off and we don't know when it'll return.</SPAN></P> <P>&nbsp;</P> <P><SPAN>At present you will need to contact Sky and speak to an agent by other means; through social media, Sky Assistant or by calling in. Providing your payment method is still active they should then be able to refund it in 3-5 WORKING days.</SPAN></P> Tue, 07 Oct 2025 17:37:56 GMT Daniel0210 2025-10-07T17:37:56Z https://helpforum.sky.com/t5/Account-Billing/Sky-Broadband-Refund/m-p/5109497#M270240 <P>Hi,</P><P>&nbsp;</P><P>My last day of service was 03/09 and I am still yet to receive my refund of £35 something.&nbsp;<BR />please can someone help?</P><P>&nbsp;</P><P>thank you.&nbsp;</P> Tue, 07 Oct 2025 17:34:47 GMT https://helpforum.sky.com/t5/Account-Billing/Sky-Broadband-Refund/m-p/5109497#M270240 Exskycustomer1 2025-10-07T17:34:47Z https://helpforum.sky.com/t5/Account-Billing/Sky-Broadband-Refund/m-p/5109499#M270241 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4498076">@Exskycustomer1</a>&nbsp;</P> <P><SPAN>Refunds normally take about six weeks from the last day of connection but posts on here suggest it's taking longer.</SPAN></P> <P>&nbsp;</P> <P><SPAN>We could normally escalate this to Sky on here via their Messaging Team but unfortunately that process is currently switched off and we don't know when it'll return.</SPAN></P> <P>&nbsp;</P> <P><SPAN>At present you will need to contact Sky and speak to an agent by other means; through social media, Sky Assistant or by calling in. Providing your payment method is still active they should then be able to refund it in 3-5 WORKING days.</SPAN></P> Tue, 07 Oct 2025 17:37:56 GMT https://helpforum.sky.com/t5/Account-Billing/Sky-Broadband-Refund/m-p/5109499#M270241 Daniel0210 2025-10-07T17:37:56Z