topic Getting a refund in Account & Billing

Getting a refund

ljs12345678 — Tue, 07 Oct 2025 09:13:07 GMT

Can someone please help me get refund, my account closed in August but I still haven't had my refund?

Re: Getting a refund

Daniel0210 — Tue, 07 Oct 2025 09:15:04 GMT

We could normally escalate this to Sky on here via their Messaging Team but unfortunately the process is currently switched off and we don't know when it'll return.

At present you will need to contact Sky and speak to an agent by other means; through social media, Sky Assistant or by calling in perhaps. Providing your payment method is still active they should be able to refund it in 3-5 WORKING days.

Re: Getting a refund

ljs12345678 — Tue, 07 Oct 2025 09:39:58 GMT

Thank you, I'll try the sky assistant, as phoning them is a proper chore!!!

Re: Getting a refund

Daniel0210 — Tue, 07 Oct 2025 09:43:13 GMT

@ljs12345678
🟩 Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.