topic Re: Reduced Bill in Account & Billing

Reduced Bill

Figtree2 — Mon, 06 Oct 2025 13:14:04 GMT

Hello I got cut off from the chat to staff Rebecca . I was explaining I was promised a call from sky October 2nd from a manager to reduce my dads bill for not using sky kids since 2025 they have only adjusted the bill for October.

Re: Reduced Bill

PandJ2020 — Mon, 06 Oct 2025 13:29:02 GMT

@Figtree2 wrote:
Hello I got cut off from the chat to staff Rebecca . I was explaining I was promised a call from sky October 2nd from a manager to reduce my dads bill for not using sky kids since 2025 they have only adjusted the bill for October.

We're other customers here so cannot assist you with account specifics...

You'll have to get back in contact with Sky - either phone or chat. (Sky will not normally provide retrospective refunds of services unless there's a very specific reason, i.e. 'not using' probably won't count)

I wouldn't bank on them calling. Also, they would normally only deal with the account holder unless you have PoA or similiar. https://www.sky.com/help/articles/third-party-assistance

Re: Reduced Bill

Figtree2 — Mon, 06 Oct 2025 13:24:13 GMT

I was promised a manager will call October 2nd in regards to my dads bill. He has been charged for sky kids but only adjusted the October bill. I am requesting his bill can be adjusted from the start of 2025 £55 charged at £8 for every month which he never used.

Re: Reduced Bill

PandJ2020 — Mon, 06 Oct 2025 13:27:11 GMT

@Figtree2 wrote:
I was promised a manager will call October 2nd in regards to my dads bill. He has been charged for sky kids but only adjusted the October bill. I am requesting his bill can be adjusted from the start of 2025 £55 charged at £8 for every month which he never used.

See my reply above...

Re: Reduced Bill

MightyQuinn — Mon, 06 Oct 2025 13:27:39 GMT

Hi @Figtree2 Please see Welcome below for information about this community forum. You are not talking to Sky, just other customers.