topic Issue with Double Payment and Price Change for November in Account & Billing

Issue with Double Payment and Price Change for November

OlgaHaideichuk — Sun, 05 Oct 2025 21:37:51 GMT

I have already paid £60 for two months of my internet service, but I have noticed that a Direct Debit payment is still being taken from my card.

Could you please check why this is happening and confirm that my account is up to date?

Also, I’ve noticed that the price for November has changed — could you please explain why the amount has increased?

Re: Issue with Double Payment and Price Change for November

Daniel0210 — Mon, 06 Oct 2025 03:15:08 GMT

@OlgaHaideichuk wrote:

I have already paid £60 for two months of my internet service, but I have noticed that a Direct Debit payment is still being taken

@OlgaHaideichuk

Are you making unnecessary manual payments?

If you have a continuous payment method set up (which you should have), you never need to make a manual payment. Once the original planned payment has been processed a credit should appear on your Sky account for the amount you have overpaid. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, contact Sky who can arrange a refund within the standard 3-5 working days. Either call or perhaps use social media (the links are at the bottom of this page).

@OlgaHaideichuk wrote:

Also, I’ve noticed that the price for November has changed — could you please explain why the amount has increased?

Your discounts may be ending. If your discounted minimum term has ended or its ending soon the best new discounts are still normally acquired by contacting Sky and negotiating or potentially amending your package which will require a new 24 month minimum term deal.

Re: Issue with Double Payment and Price Change for November

caesarome — Mon, 06 Oct 2025 04:39:54 GMT

@OlgaHaideichuk wrote:

Hi

I have already paid £60 for two months of my internet service, but I have noticed that a Direct Debit payment is still being taken from my card.

A direct debit isn't taken from your card as it is taken direct from your bank account so as you have this setup then you should not be making manual payments as it appears you have been doing.