topic Re: Cancelling virgin media in Account & Billing

Cancelling virgin media

Geoffmu — Sat, 04 Oct 2025 21:44:46 GMT

Hi, just joined sky again following a cold call. I was promised cancellation of my existing virgin media and sky would cover the cost. This has not happened as yet and 3 weeks in my virgin is still active and I'm being billed by them. Help what do I do, I'm a pensioner and I cannot afford to be paying both Geoff murray

Re: Cancelling virgin media

MarkGoldsmith — Sat, 04 Oct 2025 21:52:32 GMT

@Geoffmu wrote:
Hi, just joined sky again following a cold call. I was promised cancellation of my existing virgin media and sky would cover the cost. This has not happened as yet and 3 weeks in my virgin is still active and I'm being billed by them. Help what do I do, I'm a pensioner and I cannot afford to be paying both Geoff murray

Sky would only be able to cancel your broadband service with Virgin ( as thy use OFCOM's one touch switching service for broadband switches which works similar to how you switch energy providers). What Sky can't do is cancel any TV services with another provider which has to be done by the account holder following your current providers cancellation process and policy for TV services.

Re: Cancelling virgin media

caesarome — Sat, 04 Oct 2025 21:53:08 GMT

Sky can only cancel your broadband/talk with Virgin via the switching service as the TV you have to cancel this yourself. If neither have been cancelled then you will need to speak to Virgin about this.

If Virgin charged you an early termination fee then you can get up to £100 in credit for both broadband and TV but you need to put in a claim to Sky as per this:

https://www.sky.com/help/articles/switching-credit-offer

You must provide a copy of the bill from Virgin where you have been charged and a copy of a statement showing that you have paid it and send these to Sky via this email address - switching credit @Sky.uk (all one word without the gap)

Re: Cancelling virgin media

Geoffmur — Sat, 11 Oct 2025 20:23:10 GMT

A maximum of £100 was never mentioned. I'll try cancelling VM and see what happens. If it's more and sky won't pay i guess I'll have to get advice. G

Re: Cancelling virgin media

caesarome — Sat, 11 Oct 2025 21:07:58 GMT

Do you have both broadband TV with Virgin then the minimum is £200 as in £100 for each.

Re: Cancelling virgin media

Clio3 — Wed, 04 Feb 2026 15:45:53 GMT

I switched over to SKY in July 2025 and was told during the paperwork signing my VM ACCT woukd then close through my switchover

Im still getting billed and a €300 cancellation charge from.VM who said i am to contact SKY.

Im.so over this .. back and forth to both!

Sky finally cancelled on 7th Jan my VM but im showing to VM bills outstanding

Re: Cancelling virgin media

caesarome — Wed, 04 Feb 2026 16:01:13 GMT

@Clio3

Sky can ony cancel your broadband with Virgin and not your TV. Even if you are n a contract with Virgin so you cancelled before this what up this is something between you and Virgin as Sky just dies the business of moving your broadband over.

Re: Cancelling virgin media

Mark39 — Wed, 04 Feb 2026 17:13:26 GMT

@Clio3 Sky can't cancel your tv contract with Virgin. You need to do that yourself.

Sky will pay up to £200 for transferring your broadband service to them and up to £100 for switching your tv service. But you have to settle the bill with Virgin yourself and then seek reimbursement from Sky. See here for how to claim,: https://www.sky.com/help/articles/switching-credit-offer

Re: Cancelling virgin media

TimmyBGood — Wed, 04 Feb 2026 21:04:03 GMT

@Clio3 wrote:

Im still getting billed and a €300 cancellation charge from.VM who said i am to contact SKY.

Procedures in the Republic may differ from the advice generally given in threads in these forums.