topic Bad customer service in Account & Billing

Bad customer service

Graciedog — Sat, 04 Oct 2025 13:07:48 GMT

Yesterday I was on the phone to Sky , for a simple upgrade to Sky Glass. I have been on the phone for 8 hours (yesterday and today).

They managed to mess up my email, can't send or receive messages. Half the advisors don't know what they are doing, it's a no wonder Sky want you to do everything online. In the end they lost a sale, but still waiting for them to sort my email, was told it could take up to 3 weeks

Re: Bad customer service

caesarome — Sat, 04 Oct 2025 15:23:51 GMT

@Graciedog wrote:

They managed to mess up my email, can't send or receive messages.

What do you mean by this as Sky support wouldn't have access to your own email account ?

Re: Bad customer service

peter-marlow+1966 — Sat, 04 Oct 2025 15:28:28 GMT

Why did you not do your order by signing in to your account on the sky website, I did it that way and ordered my second sky glass tv and had no problems, or order it on your my sky app again just sign in