https://helpforum.sky.com/t5/Account-Billing/Re-My-sky-account-does-not-recognise-my-password-I-cannot-access-my-account-or-my-emails/m-p/5105532#M269919 <P>I have similar when phoning Sky mobile not recognised password not recognise only way in is with mothers maiden name</P><P>&nbsp;</P> Fri, 03 Oct 2025 16:32:22 GMT robsie 2025-10-03T16:32:22Z https://helpforum.sky.com/t5/Account-Billing/Re-My-sky-account-does-not-recognise-my-password-I-cannot-access-my-account-or-my-emails/m-p/5105532#M269919 <P>I have similar when phoning Sky mobile not recognised password not recognise only way in is with mothers maiden name</P><P>&nbsp;</P> Fri, 03 Oct 2025 16:32:22 GMT https://helpforum.sky.com/t5/Account-Billing/Re-My-sky-account-does-not-recognise-my-password-I-cannot-access-my-account-or-my-emails/m-p/5105532#M269919 robsie 2025-10-03T16:32:22Z https://helpforum.sky.com/t5/Account-Billing/Re-My-sky-account-does-not-recognise-my-password-I-cannot-access-my-account-or-my-emails/m-p/5105626#M269920 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/421760">@robsie</a>&nbsp;</P> <P>Your issue appears to be different from the issue the member had with accessing their Sky emaIl account.</P> <P>&nbsp;</P> <P>When you call Sky they should ask you for your telephone password so unless it has been set the same it is not your online Sky account password.</P> Fri, 03 Oct 2025 18:26:40 GMT https://helpforum.sky.com/t5/Account-Billing/Re-My-sky-account-does-not-recognise-my-password-I-cannot-access-my-account-or-my-emails/m-p/5105626#M269920 caesarome 2025-10-03T18:26:40Z