topic Re: Changing tv package at my second home in Account & Billing

Changing tv package at my second home

Bigbeames — Fri, 03 Oct 2025 16:10:49 GMT

I'd like to be able to upgrade or downgrade my tv packages, but for our second home. When I sign in, the only account is our home address. Is there a way to do this without having to phone someone?

Re: Changing tv package at my second home

caesarome — Fri, 03 Oct 2025 16:14:52 GMT

@Bigbeames wrote:

Is there a way to do this without having to phone someone?

You would need to use a different email address and setup an account for your second address:

https://www.sky.com/help/diagnostics/sky-id/sky-id

Re: Changing tv package at my second home

SKY1992bf — Fri, 03 Oct 2025 16:15:52 GMT

@Bigbeames how did you sign up at the second home online or over the phone

either way you should have a second online account that is linked to the second home so you need to login to that account to see if you can make the changes if you're can't calling sky is the next best option

Re: Changing tv package at my second home

caesarome — Fri, 03 Oct 2025 16:18:33 GMT

@Bigbeames

I forgot to say, make sure you are logged out of your other account when doing this.