topic Re: I need to talk to a human in Account & Billing

I need to talk to a human

Daisy310 — Fri, 03 Oct 2025 10:58:59 GMT

I need to talk to a member of the team regarding my account but cannot get through to anybody

Re: I need to talk to a human

caesarome — Fri, 03 Oct 2025 11:01:11 GMT

Is your question something us fellow customers can help you with, if not then when calling try saying nothing when asked anything by the bot or use the social media links at the bbottom of the page to make contact with Sky.

Re: I need to talk to a human

PandJ2020 — Fri, 03 Oct 2025 11:27:01 GMT

If your account is restricted due to lack of payment then the bot will not connect you to a human until the outstanding balance is cleared.

Re: I need to talk to a human

Daniel0210 — Fri, 03 Oct 2025 11:29:03 GMT

@Daisy310 wrote:

but cannot get through to anybody

@Daisy310

If your services happen to be restricted due to a missed payment then you won't get through and any call will only prompt you to pay.

Re: I need to talk to a human

Daisy310 — Fri, 03 Oct 2025 11:34:11 GMT

I've got it sorted now and no, they restricted my account but I had I was up-to-date with my payments on the app I was up-to-date but then on the website I wasn't and every time I tried to call it kept telling me to pay but when I went to pay it told me I had no outstanding balance but it's back on now thank you guys

Re: I need to talk to a human

Lisaad — Fri, 03 Oct 2025 14:48:52 GMT

the phone number I was given isn't working

Re: I need to talk to a human

Daniel0210 — Fri, 03 Oct 2025 14:51:14 GMT

@Lisaad

Is the issue something we can help with?

Re: I need to talk to a human

PandJ2020 — Fri, 03 Oct 2025 14:57:40 GMT

@Lisaad wrote:
the phone number I was given isn't working

Who gave you the phone number? The official number is on Sky's help page. (Or 150 from a Sky service)

Re: I need to talk to a human

EmmanuelAminehi — Sat, 04 Oct 2025 10:10:45 GMT

Hi,

I recently moved house and I need my broadband to be installed in my new house.

I have been trying to connect with your team but it's been all to no avail.

Re: I need to talk to a human

MightyQuinn — Sat, 04 Oct 2025 10:13:21 GMT

@EmmanuelAminehi wrote:
I recently moved house and I need my broadband to be installed in my new house.

Hi @EmmanuelAminehi Did you follow the correct procedure https://www.sky.com/help/articles/home-move

Re: I need to talk to a human

Daniel0210 — Sat, 04 Oct 2025 10:13:44 GMT

@EmmanuelAminehi
Contrary to the thread title l’m afraid you aren’t speaking to Sky Customer Services by posting here. This is a customer ➡️ customer discussion forum where we try to help other Sky customers.

These are the current methods for contacting Sky (and depending on your reason for making contact some methods will be more appropriate than others) …

🟩 📞 Customer Services by dialling 150 (free) from either a Sky mobile or a Sky Talk landline. The forum doesn’t allow the display of other numbers. Other official numbers to Sky from the UK are 03 numbers which are normally inclusive from non Sky phones.

All calls will start automated which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

🟩 online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟩 Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟩 Social Media You can also get in touch via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).

🟫Note ~ ROI customers If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required. The Sky Ireland phone lines are closed at a weekend.

Re: I need to talk to a human

greenandroid — Sat, 04 Oct 2025 12:25:46 GMT

Contacting Sky over the least couple of years is painful. They are one of the worst companies to to get through to. I've called twice this week, waiting nearly 15 minutes each time and now I realise I need to call them again because the agent I spoke to has downgraded my Netflix tier to standard when I was crystal clear I wanted no changes to my TV package.

Just awful service.