I have paid bill but my phone still restricted

Campbell48 — Fri, 03 Oct 2025 11:36:21 GMT

I have made a payment but my phone still restricted

Re: I have paid bill but my phone still restricted

Daniel0210 — Fri, 03 Oct 2025 11:43:39 GMT

@Campbell48
Sky won’t reinstate services until you’ve paid what they believe you owe (regardless of any individual circumstances) and you’ve also set up a new continuous payment method.

If your payment is two or more weeks overdue you will have to pay the next bill as well.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

topic I have paid bill but my phone still restricted in Account & Billing

I have paid bill but my phone still restricted

Re: I have paid bill but my phone still restricted