topic Re: Been 6 weeks and no refund in Account & Billing

Been 6 weeks and no refund

Bluesky999 — Fri, 03 Oct 2025 10:19:04 GMT

Waiting 6 weeks for a refund that you owe me, promised different dates and the last being the 22nd September. I want my money back or I will charge it back on my credit card and report you to trading standards. I will raise a complaint on finanical ombudsman too as I know they fine you £100's for each complaint made. Either return my £40.65 today or I will go ahead and charge it back.

Re: Been 6 weeks and no refund

MightyQuinn — Fri, 03 Oct 2025 10:41:04 GMT

Hi @Bluesky999 I'm afraid that you are not talking to Sky, just other customers. Please see Welcome below for information about this community.

Re: Been 6 weeks and no refund

caesarome — Fri, 03 Oct 2025 11:00:05 GMT

@Bluesky999

As we are only customers on here if they have not refunded you the credit on your account then the next step is to put in a complaint:

https://www.sky.com/help/articles/how-to-make-a-complaint

Re: Been 6 weeks and no refund

PandJ2020 — Fri, 03 Oct 2025 11:23:59 GMT

@Bluesky999 wrote:
I will raise a complaint on finanical ombudsman

As an aside you can't do this until you've logged a complaint with Sky and they've either issued a deadlock letter or 8 weeks has elapsed.

I will charge it back on my credit card

I found credit card companies fairly reluctant to charge back under such circumstances. I tried recently for a purchase and it was rejected if less than the s75 amount.

return my £40.65 today

Refunds take 3-5 working days to process once initiated. You won't get it today...

p.s. This is a customer-led help forum - you are not contacting Sky here