topic I've lost the will to live!! in Account & Billing https://helpforum.sky.com/t5/Account-Billing/I-ve-lost-the-will-to-live/m-p/5105192#M269868 <P>In summary... 3 hours to place an order to switch from Virgin to Sky. Order was wrong, even though I'd asked for a streaming puck at least 10 times. Another hour on the phone explaining what went wrong, to 4 people so far. I just want the puck box I ordered...why is it so difficult to BUY your products. AArrrrgggghhhh!!</P> Fri, 03 Oct 2025 11:08:41 GMT UKSkynightmare 2025-10-03T11:08:41Z I've lost the will to live!! https://helpforum.sky.com/t5/Account-Billing/I-ve-lost-the-will-to-live/m-p/5105192#M269868 <P>In summary... 3 hours to place an order to switch from Virgin to Sky. Order was wrong, even though I'd asked for a streaming puck at least 10 times. Another hour on the phone explaining what went wrong, to 4 people so far. I just want the puck box I ordered...why is it so difficult to BUY your products. AArrrrgggghhhh!!</P> Fri, 03 Oct 2025 11:08:41 GMT https://helpforum.sky.com/t5/Account-Billing/I-ve-lost-the-will-to-live/m-p/5105192#M269868 UKSkynightmare 2025-10-03T11:08:41Z Re: I've lost the will to live!! https://helpforum.sky.com/t5/Account-Billing/I-ve-lost-the-will-to-live/m-p/5105197#M269870 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4493039">@UKSkynightmare</a>&nbsp;</P> <P>Why was the order wrong when you placed it online as you are not being clear as to what happened. Remember we are&nbsp;customers here who help each other.</P> Fri, 03 Oct 2025 11:13:11 GMT https://helpforum.sky.com/t5/Account-Billing/I-ve-lost-the-will-to-live/m-p/5105197#M269870 caesarome 2025-10-03T11:13:11Z Re: I've lost the will to live!! https://helpforum.sky.com/t5/Account-Billing/I-ve-lost-the-will-to-live/m-p/5105471#M269902 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4493039">@UKSkynightmare</a>&nbsp;wrote:<BR /> <P>why is it so difficult to BUY your products. AArrrrgggghhhh!!</P> <HR /></BLOCKQUOTE> <P>One complication is that the hardware is loaned and the content is subscribed to: neither is a purchase.</P> Fri, 03 Oct 2025 15:13:40 GMT https://helpforum.sky.com/t5/Account-Billing/I-ve-lost-the-will-to-live/m-p/5105471#M269902 TimmyBGood 2025-10-03T15:13:40Z