topic Re: incorrect billing in Account & Billing

incorrect billing

robert221 — Fri, 03 Oct 2025 09:40:58 GMT

Having left sky braodband 3 months ago i have reived a bill from them for a outstanding ballance. Having had that rarest of things (a conversation with a human) i have clear proof that i have paid all outstanding costs.

Q1 Why have you blilled me 3 months after i left with a clean balance sheet

Q2 why is you custermer service none exsistant.

Until i have coresponadance from sky on this no request with clear evidence that i still have a outstanding bill no monies will be paid

Re: incorrect billing

PandJ2020 — Fri, 03 Oct 2025 09:50:04 GMT

@robert221 wrote:
Until i have coresponadance from sky on this no request with clear evidence that i still have a outstanding bill no monies will be paid

You are not contacting Sky here - this is a customer-led help forum.

Does your account show an outstanding balance? Perhaps there were charges after your cessation, e.g. failure to return hardware charges?

Re: incorrect billing

robert221 — Fri, 03 Oct 2025 10:15:19 GMT

All in good order nothing outstanding on bills

and all kit returned in good order and on time

Re: incorrect billing

caesarome — Fri, 03 Oct 2025 11:03:41 GMT

@robert221

So your bill shows a £0.00 balance and they haven't issued a non return charge which can and does happen even if the kit has been returned ?