topic Complaint in Account & Billing

Complaint

MANDYWEBSTER — Thu, 02 Oct 2025 15:57:56 GMT

I have tried to contact Disney plus about my account. But was told to come through you. I already contacted sky who told me I had to contact Disney plus directly. My bill is supposed to be monthly, but it is coming out every 28 days. I have had a message from my bank saying they had to reject payment as there was no money in my account. This payment should be 5 October. I'm not happy about this, as I don't have this problem with my other accounts with Sky. And I am having problems with my Amazon prime account. No matter what I do to get into it, it says it doesn't look like I have an accout. But they take £8.99 per month out of my bank.

Re: Complaint

PandJ2020 — Thu, 02 Oct 2025 15:59:23 GMT

If you want to complain to Sky then you can't do that here. (You are only addressing other customers)

Re: Complaint

caesarome — Thu, 02 Oct 2025 16:04:55 GMT

@MANDYWEBSTER

Disney can't help as the billing is via Sky so as per above if you have got nowhere fast then put in a complaint:

https://www.sky.com/help/articles/how-to-make-a-complaint