topic Re: Credit refund help in Account & Billing

Credit refund help

Nadam747 — Thu, 02 Oct 2025 13:17:20 GMT

Hi, I have credit on my account and just wondering if someone can help me find out how t get a refund on this please?

Re: Credit refund help

Daniel0210 — Thu, 02 Oct 2025 13:49:50 GMT

@Nadam747

Is it after leaving Sky?

Re: Credit refund help

Nadam747 — Thu, 02 Oct 2025 14:37:08 GMT

Yes, it is.

Re: Credit refund help

Daniel0210 — Thu, 02 Oct 2025 14:38:28 GMT

@Nadam747

Refunds normally take about six weeks from the last day of connection but posts on here suggest it's taking longer.

We could normally escalate this to Sky on here via their Messaging Team but unfortunately the process is currently switched off and we don't know when it'll return.

At present you will need to contact Sky and speak to an agent by other means; through social media, Sky Assistant or by calling in perhaps. Providing your payment method is still active they should be able to refund it in 3-5 WORKING days.

Re: Credit refund help

Nadam747 — Thu, 02 Oct 2025 14:41:13 GMT

Thank you so much, we're almost at 6 weeks so I'll see if anything happens and if not I'll get in touch with Sky.