https://helpforum.sky.com/t5/Account-Billing/No-refund/m-p/5104371#M269752 <P>Hi I have recently moved house and was told that as I have just had my monthly payment taken from account I would have it refunded and then restart the payments when everything is up and running. I have had no refund!&nbsp;</P> Thu, 02 Oct 2025 12:59:32 GMT emmaalfie 2025-10-02T12:59:32Z https://helpforum.sky.com/t5/Account-Billing/No-refund/m-p/5104371#M269752 <P>Hi I have recently moved house and was told that as I have just had my monthly payment taken from account I would have it refunded and then restart the payments when everything is up and running. I have had no refund!&nbsp;</P> Thu, 02 Oct 2025 12:59:32 GMT https://helpforum.sky.com/t5/Account-Billing/No-refund/m-p/5104371#M269752 emmaalfie 2025-10-02T12:59:32Z https://helpforum.sky.com/t5/Account-Billing/No-refund/m-p/5104375#M269753 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3495631">@emmaalfie</a>&nbsp;wrote:<BR /><P>Hi I have recently moved house and was told that as I have just had my monthly payment taken from account I would have it refunded and then restart the payments when everything is up and running. I have had no refund!&nbsp;</P><HR /></BLOCKQUOTE><P>We're other customers here and cannot see your account.</P><P>&nbsp;</P><P>If you elected for a 'house move' direct with Sky then payments would normally continue as normal with no extra payments...&nbsp; (No stopping/restarting)</P><P>&nbsp;</P><P>Obviously we don't know what you agreed/did with Sky.</P> Thu, 02 Oct 2025 13:03:18 GMT https://helpforum.sky.com/t5/Account-Billing/No-refund/m-p/5104375#M269753 PandJ2020 2025-10-02T13:03:18Z