https://helpforum.sky.com/t5/Account-Billing/Credit-refund/m-p/5104268#M269739 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4491937">@Andreea87</a>&nbsp;</P> <P><SPAN>Refunds normally take about six weeks from the last day of connection but posts on here suggest it's taking longer.</SPAN></P> <P>&nbsp;</P> <P><SPAN>We could normally escalate this to Sky on here via their Messaging Team but unfortunately the process is currently switched off and we don't know when it'll return.</SPAN></P> <P>&nbsp;</P> <P><SPAN>At present you will need to contact Sky and speak to an agent by other means; through social media, Sky Assistant or by calling in perhaps. As your payment method is still active they should be able to refund it in 3-5 WORKING days.</SPAN></P> Thu, 02 Oct 2025 10:52:01 GMT Daniel0210 2025-10-02T10:52:01Z https://helpforum.sky.com/t5/Account-Billing/Credit-refund/m-p/5104265#M269738 <P><SPAN>Hi looking for some help. I left sky a few months back and I have a £ 68 odds credit on my account. How can I get this refunded back to my account any one know? I still have my old DD details that I used to use saved onto my account.. Thanks in advance for any help</SPAN></P> Thu, 02 Oct 2025 10:50:43 GMT https://helpforum.sky.com/t5/Account-Billing/Credit-refund/m-p/5104265#M269738 Andreea87 2025-10-02T10:50:43Z https://helpforum.sky.com/t5/Account-Billing/Credit-refund/m-p/5104268#M269739 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4491937">@Andreea87</a>&nbsp;</P> <P><SPAN>Refunds normally take about six weeks from the last day of connection but posts on here suggest it's taking longer.</SPAN></P> <P>&nbsp;</P> <P><SPAN>We could normally escalate this to Sky on here via their Messaging Team but unfortunately the process is currently switched off and we don't know when it'll return.</SPAN></P> <P>&nbsp;</P> <P><SPAN>At present you will need to contact Sky and speak to an agent by other means; through social media, Sky Assistant or by calling in perhaps. As your payment method is still active they should be able to refund it in 3-5 WORKING days.</SPAN></P> Thu, 02 Oct 2025 10:52:01 GMT https://helpforum.sky.com/t5/Account-Billing/Credit-refund/m-p/5104268#M269739 Daniel0210 2025-10-02T10:52:01Z