topic Re: How to get refund after moving broadband in Account & Billing

How to get refund after moving broadband

AnnaChan1 — Thu, 02 Oct 2025 08:18:22 GMT

Hi All,

I cancelled my broadband service and the last day of the contract was 20/8/2025. However, my Sky account is in credit to the tune of £36. I have talked to the staff on phone but still cannot settle this matter.

Does anyone can tell me how to claim this money back?

Thanks.

Re: How to get refund after moving broadband

PandJ2020 — Thu, 02 Oct 2025 08:30:20 GMT

@AnnaChan1 wrote:
I have talked to the staff on phone but still cannot settle this matter.

Why not? They are the right people to process the refund!

Re: How to get refund after moving broadband

caesarome — Thu, 02 Oct 2025 08:52:30 GMT

@AnnaChan1

Only Sky can issue the refund so if they are saying things like you have to wait a few months then this is incorrect so I would suggest calling them again or using the social media links at the bottom of the page to make contact.