topic Re: Refund in Account & Billing

Refund

Kim1231 — Wed, 01 Oct 2025 20:12:25 GMT

I was due a refund but haven't received it

Re: Refund

Daniel0210 — Wed, 01 Oct 2025 20:15:58 GMT

Can we ask what it's for @Kim1231

Re: Refund

MightyQuinn — Wed, 01 Oct 2025 20:16:43 GMT

Hi @Kim1231 I'm afraid that you will have to contact Sky. There is nothing that the community can do to help you.

Re: Refund

Kim1231 — Wed, 01 Oct 2025 21:24:18 GMT

Thank you, sorry I thought this was the web chat where you speak to staff!

Re: Refund

Daniel0210 — Thu, 02 Oct 2025 03:52:59 GMT

@Kim1231

If the refund was for credit after leaving Sky then it normally take about six weeks from the last day of connection but posts on here suggest it's taking longer.

We could normally escalate this to Sky on here via their Messaging Team but unfortunately the process is currently switched off and we don't know when it'll return.

At present you will need to contact Sky and speak to an agent by other means; through social media, Sky Assistant or by calling in perhaps. Providing your payment method is still active they should be able to refund it in 3-5 WORKING days.

If it's for something else let us know and we can advise further.