topic Re: Equipment return request error in Account & Billing

Equipment return request error

Lori13 — Mon, 11 Aug 2025 15:44:10 GMT

I do not have sky tv anymore however i have been requested to return the equipment even though I already returned the equipment several years ago

Re: Equipment return request error

Daniel0210 — Mon, 11 Aug 2025 15:47:27 GMT

@Lori13

A bit of a long shot but…

Have you kept your proof of posting / tracking information / email from Sky confirming the package is with the courier?

With or without proof of posting we would normally escalate this to Sky on here via their Messaging Team, but unfortunately the process is currently switched off and will be unavailable for about another week. You can contact Sky by other means; through social media, Sky Assistant or by calling in perhaps.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t allow them on the forum.

Re: Equipment return request error

Jake06 — Wed, 01 Oct 2025 17:46:26 GMT

I returned equipment sky don't have it

Re: Equipment return request error

Daniel0210 — Wed, 01 Oct 2025 17:47:42 GMT

@Jake06 wrote:

I returned equipment sky don't have it

@Jake06

How long ago?

Re: Equipment return request error

caesarome — Wed, 01 Oct 2025 18:25:07 GMT

@Jake06

Do you have the receipt you should have been given when sending it off with the tracking details ?