Extremely Poor Customer Service – Disgusted by How I Was Treated

Nat-74 — Wed, 01 Oct 2025 11:40:57 GMT

I contacted Sky to cancel my services, and the experience was absolutely appalling. After spending over 30 minutes messaging back and forth with a representative who kept trying to talk me out of leaving, I made it very clear that I still wanted to cancel. Rather than respecting my decision, the agent simply stopped responding and completely ignored me.

This kind of behaviour is not only unprofessional but downright disrespectful. I expected a basic level of courtesy and efficiency, but instead I was met with pressure tactics and then silence when they didn’t get the answer they wanted.

Disgusted by how I was treated – Sky clearly values keeping customers locked in more than treating them with any decency. I’ll be making sure others are aware of this before they consider signing up.

Re: Extremely Poor Customer Service – Disgusted by How I Was Treated

caesarome — Wed, 01 Oct 2025 12:12:46 GMT

@Nat-74

You might want to fill in this form to register a complaint:

https://www.sky.com/help/complaints

What services were you trying to cancel, Sky TV or Broadband or both ?

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Extremely Poor Customer Service – Disgusted by How I Was Treated

Re: Extremely Poor Customer Service – Disgusted by How I Was Treated