topic Re: Cut off in Account & Billing

Cut off

Abbeyh — Wed, 01 Oct 2025 09:44:21 GMT

My bill is late but can't pay till 9th can anyone help me turn it on until then I can't call as it's not letting me

Re: Cut off

Daniel0210 — Wed, 01 Oct 2025 09:47:44 GMT

@Abbeyh
Sky won’t reinstate services until you’ve paid what they believe you owe (regardless of any individual circumstances) and you’ve also set up a new continuous payment method.

Any calls to Sky will only prompt you to make a full payment.

If your payment is two or more weeks overdue you will have to pay the next bill as well and if you’re in arrears for 56+ days Sky can fully terminate your subscription (but you’ll still owe the arrears).

Restrictions of services are automatic and are only applied due to a missed payment/s. Agents at Sky can’t override the process even if you’re told otherwise. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

Cut off

Abbeyh — Wed, 01 Oct 2025 09:59:46 GMT

How can I speak to sky if I have been cut off? I've tried calling free number and sky wont let me get through?

Re: Cut off

63johnw — Wed, 01 Oct 2025 10:00:27 GMT

Hi @Abbeyh why have you been cut off ?

Re: Cut off

Abbeyh — Wed, 01 Oct 2025 10:03:01 GMT

Unfortunately due to job change my bill payment has changed and forget to change payment date I have tried calling sky to see if I can pay on the 9th but it won't let me call and I've tried talking to a robot but still can't speak to anyone?

Re: Cut off

Daniel0210 — Wed, 01 Oct 2025 10:05:20 GMT

@Abbeyh

No need for another thread. Your new thread has been merged with the earlier one where the correct advice has already been provided including not being able to contact Sky.