topic Re: Switch credit request in Account & Billing

Switch credit request

LouiseM1973 — Tue, 30 Sep 2025 13:57:17 GMT

Applied for switch credit and it's been 3 weeks and havnt heard a thing and not getting anywhere with sending emails to them

Re: Switch credit request

Chrisee — Tue, 30 Sep 2025 14:37:44 GMT

@LouiseM1973 assuming you are contacting the email address here https://www.sky.com/help/articles/switching-credit-offer with all of the details listed then it should only take roughly 2 weeks to respond. So 3 weeks is fairly slow. You can try calling Sky's customer services to see if they can chase it up for you.

Re: Switch credit request

Adam+sky+82 — Tue, 30 Sep 2025 20:54:02 GMT

Hi, Sky customer services cannot help you unfortunately. You would need to email the switch credit team - switchingcredit@sky.uk

Re: Switch credit request

LouiseM1973 — Wed, 01 Oct 2025 06:15:32 GMT

Yeh which I have done 6 times now and still they send the same message how many times do they need me to send the info off 🙃

Re: Switch credit request

caesarome — Wed, 01 Oct 2025 07:34:05 GMT

@LouiseM1973

If you are being sent the same messages then are you sending of the correct details that they require:

You must provide a copy of the bill from your previous supplier where you have been charged an early termination fee and it must be clearly shown and a copy of a statement showing that you have paid it and send these to Sky via this email address - switching credit @sky.uk (all one word without the gap)