topic Re: Cancellation in Account & Billing

Cancellation

Bassdon — Tue, 30 Sep 2025 17:52:09 GMT

I want to cancel my Sky TV and broadband. I waited over 4 months for activation and now that it's happened I'm not impressed with the service. I was sent an email saying I'm owed £736.32 in compensation. I'd rather move on to a new provider and have that money put into my bank account. Am I right in thinking there's a month's cooling off period? I shouldn't be charged anything to leave right?

Re: Cancellation

GD1 — Tue, 30 Sep 2025 17:56:49 GMT

@Bassdon You can't cancel in a public community, you will need to call Sky if you are still within your cool off period.

Re: Cancellation

PandJ2020 — Tue, 30 Sep 2025 18:19:18 GMT

@Bassdon wrote:
I shouldn't be charged anything to leave right?

You won't be charged for early termination fees if within cooling off but you do have to pay for the period of usage.

Re: Cancellation

Bassdon — Tue, 30 Sep 2025 18:21:43 GMT

I know it's not the place to cancel, just wanted some advice.

Re: Cancellation

Bassdon — Tue, 30 Sep 2025 18:22:40 GMT

Is the only option to actually call them?

Re: Cancellation

PandJ2020 — Tue, 30 Sep 2025 18:23:26 GMT

@Bassdon wrote:
Is the only option to actually call them?

Or the chat when available.

Re: Cancellation

Bassdon — Tue, 30 Sep 2025 18:24:20 GMT

Is it just random when it's available?