topic Re: Termination charges in Account & Billing

Termination charges

veebs — Tue, 30 Sep 2025 09:15:04 GMT

Sky is paying my final bill from bt which I have now received so how do I contact sky to give the information

Re: Termination charges

Mark39 — Tue, 30 Sep 2025 09:30:13 GMT

Sky don't pay your bill. You pay it, then claim a switching credit from Sky.

See here for details and how to claim: https://www.sky.com/help/articles/switching-credit-offer

Re: Termination charges

caesarome — Tue, 30 Sep 2025 09:30:02 GMT

@veebs

Sky doesn't pay your final bill from Bt as you do and once it has been paid they will pay you up to £100 for TV and up to £100 for broadband once you provide Sky with the relevant proof that you have been charged an early termination fee and that you have paid it.

This link explains what you need to do:

https://www.sky.com/help/articles/switching-credit-offer

You must provide a copy of the bill from BT where you have been charged and a copy of a statement showing that you have paid it and send these to Sky via this email address - switching credit @sky.uk (all one word without the gap)