topic Re: TOTAL RIP OFF in Account & Billing

TOTAL RIP OFF

Sue121255 — Fri, 26 Sep 2025 20:27:29 GMT

I spoke to an agent to enquire about the price of sky signature sky sport and tnt she went away and came back and said £59.95 I asked if that also covered the full fibre broadband she said yes I asked how much in total would be taken from my bank in october she said £59.95, to my horror when tnt was not working and I had to contact them I was told that 59.95 was only for signature and sky sports to add tnt and broadband it would by 176 big difference someone from there specialist team listened to the call which was around 1 hour long and rang me back and said that what I said I was told was correct and because this had been said they would have to honour it, I have now been told it is going to be 117.96, I have cancelled my direct debit because I have asked 3 times for these to be added at the price I agreed to or cancelled nothing has been done they do not have a complaints department/manager what should I do

Re: TOTAL RIP OFF

caesarome — Fri, 26 Sep 2025 20:43:59 GMT

@Sue121255 wrote:

what should I do

Reinstate your direct debit as nobody will help you if there is no payment method in place as that is the worst thing you can do then put in a complaint:

https://www.sky.com/help/articles/how-to-make-a-complaint

Re: TOTAL RIP OFF

Sue121255 — Tue, 30 Sep 2025 07:37:00 GMT

I spent several hours on the phone yesterday and eventually got a call back the contract has been applied £59.95 monthly starting in October for 2 years with a promise of no increases within that time I am awaiting an email to confirm the conversation she is also looking at 3 free months compensation for the hassle and stress caused. Did you know you can pay by invoice over the phone they can not make you set up a direct debit

Re: TOTAL RIP OFF

Mark39 — Tue, 30 Sep 2025 07:55:05 GMT

@Sue121255 wrote:

Did you know you can pay by invoice over the phone they can not make you set up a direct debit

The contract you signed up to requires you to pay by direct debit or automatic monthly card payment.

Re: TOTAL RIP OFF

GD1 — Tue, 30 Sep 2025 08:03:32 GMT

@Sue121255 wrote:

I spent several hours on the phone yesterday and eventually got a call back the contract has been applied £59.95 monthly starting in October for 2 years with a promise of no increases within that time I am awaiting an email to confirm the conversation she is also looking at 3 free months compensation for the hassle and stress caused. Did you know you can pay by invoice over the phone they can not make you set up a direct debit

It can't be paid by invoice as it's clearly stated in the T&C's what methods they use, so yes they can make you pay by direct debit or recuirring card payment, you've agreed to this by accepting their services.

If anyone has told you diffeent they are wrong.