topic Re: Pending in Account & Billing

Pending

Jogoi84 — Mon, 29 Sep 2025 15:50:25 GMT

Paid my bill but payment says pending over few days now can anyone help? I don't want to be double charged again

Re: Pending

PandJ2020 — Mon, 29 Sep 2025 15:53:23 GMT

Did you make a manual payment? (There should be no need to do this)

Re: Pending

Jogoi84 — Mon, 29 Sep 2025 15:58:15 GMT

Yes I did I was with sky broadband but moved to ee an was charged early termination fees which bounced as I did not recieve the fee from ee for joint them, so I made a manual payment off the bill not termination fees, ee eventually paid it this last bill and the normal monthly fee was both paid however few days now it still showing as pending in my bank account, but on the MySky app it shows the amount in credit there so I was confused as to wether sky recieved it

Re: Pending

PandJ2020 — Mon, 29 Sep 2025 16:05:06 GMT

@Jogoi84 wrote:
...on the MySky app it shows the amount in credit there so I was confused as to wether sky recieved it

If your account is showing a credit then it seems you have overpaid?

If so, you'll have to call Sky to refund it.

Re: Pending

GD1 — Mon, 29 Sep 2025 16:11:42 GMT

@Jogoi84 wrote:

Paid my bill but payment says pending over few days now can anyone help? I don't want to be double charged again

Simple solutuon is to not be making any manual payments, you should be paying by direct debit or recurring card payment as per your agreement when you signed up to Sky.

Re: Pending

Jogoi84 — Mon, 29 Sep 2025 16:13:36 GMT

Thanks just hope the pending payment goes through so they won't overdraw my account again

Re: Pending

Jogoi84 — Mon, 29 Sep 2025 16:15:53 GMT

Its £274.25 for early broadband termination fees plus the normal £79.00 monthly bill i owed them,

should not be in credit as i owed them that full amount sir