topic Equipment return query in Account & Billing

Equipment return query

NualaS — Mon, 29 Sep 2025 15:06:00 GMT

my tv account was cancelled 4 weeks ago and i have tetuened the tv equipment and remote controls
I cancelled my broadband account last week for broadband and they are looking for equipment to be retuned

Do they want the wi fi modem returned to them ? They need to clarify what I have to send back .
regards

nuala sammon

Re: Equipment return query

caesarome — Mon, 29 Sep 2025 15:26:43 GMT

@NualaS

You will need to return the broadband hub as per this.

https://www.sky.com/help/articles/return-tv-broadband

Add a note inside with your account number and a list of equipment you have included.

Make sure you get and keep proof of posting when sending this off.